I have this funny conversation during one of my gameplay, while L is me, and A is a player in that game:
A: (shouting) GM, where can I find NPC Z???
L: (whisper to A) You can find NPC X by reading the website guide for NPC.
A: (whisper to me) Which part of the website?
L: (whisper to A, after take a look at the website) Just go to coordinate x, y, u will find NPC Z.
A: (whisper to me) R u a GM?
L: (whisper to A) No I am not.
A: (shouting) GM, where can I find NPC Z???
L: … SWT!!!
I thought to myself: OMG, just because I am not a GM and you don’t believe my information? And it is only some click away for you to find it by yourself at the website, but you need GM just to find an NPC??? So, I try to “enlighten” him about the usual GM function. I never become a GM in an online game, but I am sure that one of their job is not to help a newbie to find an NPC.
L: Have u tried the coordinate? It’s there, u don’t need a GM to find it. Contact GM if you find bug.
A: R u a GM?
L: I told you before, I am not, just try to help u find the NPC. Besides GM will only respond to you for bug or special report like when you try to repo