What TERA's GMs think about your Subscription (Acceptable behavior?)

Is this really any way for a GM, a hired professional to talk to a consumer and encourage them to quit the game, despite the company just starting and barely turning in a profit? Why should it take a third party source, to get information and resolutions from a company?

The GM in question: GMBeefwellington, has been screenshotted abusing his power as a GM after a player pointed out an exploit in the nexus that has been around for quite a few days, players have been outraged and posted on the official forums asking for the problems to be resolved. (Their suggestions falling on the all too familiar deaf ears of EME) The thread below shows this problem:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Community-Outrage-Falling-on-Deaf-Ears

After days of outrage, it took mmo news site, MASSIVELY to get EME to sing a different tune by reporting on the subject.

http://massively.joystiq.com/2012/07/08/tera-guild-farms-itself-for-political-gain-playerbase-outraged/

EME's community Manager Minea said this after massively's report:

"Using another guild composed of alternate characters to farm GvG points for the vanarch election is not an acceptable way to become a vanarch and we take this matter seriously. We are investigating this issue and will take appropriate action."

EDIT: Another user has gone through the same response while another GM started deleting LFG comments about the exploit:

EDIT #2: Brian Knox (Knoxxer) has locked the thread an replied with this statement:

To quote Minea.

"Using another guild composed of alternate characters to farm GvG points for the vanarch election is not an acceptable way to become a vanarch and we take this matter seriously. We are investigating this issue and will take appropriate action."

To add further clarify, we are going to continue to iterate on the GvG system and plug holes where needed. I have seen many good ideas of how to 'fix it' but none are bullet proof. In the meantime we are going to take action and reset points to 0 if you are kill trading with alts.

In order for folks to actually see this message I am going to lock the thread.

(Some fan took it upon himself to make a mock-up of EME's incompetence)